Terms & Conditions

1. Acceptance

By registering for CnC Operations Group, you agree to these Terms & Conditions, our internal processes, and our data usage policies.

All services are provided exclusively under The Funnel Panda system.

The services listed in this agreement are the only services we provide. Any request outside what is explicitly listed is automatically outside our scope and not our obligation.

2. Services Provided

CnC Operations Group provides Credit Repair Back Office services only, strictly within The Funnel Panda platform.

You will receive:

  • A CRM sub-account under The Funnel Panda

  • A credit repair intake website

  • Credit-repair–specific landing pages only when required for back-office use

  • Backend fulfillment setup integrated with DisputeFox

  • Standard credit repair automations

Included Website Pages:

  • Home

  • About

  • Support / Contact Us

  • Consultation

  • Intake Form

  • Thank You Pages

  • Credit repair intake or consultation landing pages only

Included System Emails:

  • Client intake notifications

  • Fulfillment and dispute-related emails

No additional services beyond what is listed above are included.

3. Scope of Service & Platform Limitations

All websites, funnels, landing pages, and automations are built only inside The Funnel Panda.

We do not build, manage, support, connect, or troubleshoot:

  • Any platform or CRM outside The Funnel Panda

  • Custom-coded systems

  • E-commerce websites

  • Affiliate, partner, or referral programs

  • Courses, coaching programs, or digital products

  • Marketing funnels unrelated to credit repair fulfillment

  • AI-generated websites on other platforms

  • Social media systems, content scheduling, or posting systems

  • Sales funnels unrelated to credit repair intake

  • Advanced marketing automation systems

Landing pages are strictly limited to Credit Repair Back Office use, such as:

  • Client intake

  • Consultations

  • Onboarding

  • Fulfillment workflows

Basic funnels directly tied to credit repair intake are allowed.

Sales-focused or complex marketing funnels are not included.

4. Approved Systems & Tools

All services are performed almost entirely within The Funnel Panda.

The only external tools we use or support in connection with this service are:

  • Zapier – for internal automation bridging

  • DisputeFox – for credit dispute fulfillment

  • Slack – for official client communication

  • Fanbasis – for payment link usage only

No other platforms, CRMs, website builders, AI tools, or web applications are supported, accessed, edited, migrated, or maintained

Any request involving tools outside those listed above is outside our scope and not our obligation.

5. Automation Limits

All automations provided by CnC Operations Group are strictly limited to:

  • The Funnel Panda automations

  • Zapier automations owned and managed by CnC Operations Group

We are not responsible or obligated to:

  • Build or support automations in other web apps

  • Maintain third-party tools, plugins, or scripts

  • Recreate workflows for other platforms

  • Support custom or external automation logic

Any automation or setup involving another web application is outside our scope and not our obligation.

6. Graphic Design & Social Media Disclaimer

CnC Operations Group does not provide graphic design services.

We do not:

  • Design logos

  • Create flyers

  • Design posters

  • Edit promotional graphics

  • Create social media graphics

  • Manage or post on social media

  • Create social media captions or content

We build credit repair funnels and back-office systems only.

Clients must provide all images, graphics, and visual assets they wish to use.

Requests related to branding, marketing creatives, or social media management are outside our scope.

7. Sole Purpose of Service

Our service is provided solely for Credit Repair Back Office operations, primarily for:

  • Credit disputing

  • Client fulfillment

  • Customer service communication

The website and automations provided are secondary support tools and not the primary purpose of this service.

CnC Operations Group does not function as:

  • A marketing agency

  • A sales automation or revenue optimization provider

  • A full-service funnel, growth, or conversion agency

  • An AI website setup or AI-generated website management service

  • A general web development service for platforms outside The Funnel Panda

We do not set up, manage, edit, or migrate:

  • AI-generated websites built on other platforms

  • Websites, funnels, or automations created in external systems

  • Deep, advanced, or aggressive marketing automations

  • Sales pipelines, lead scoring, upsell/downsell logic, or revenue-based workflows

Basic funnels or landing pages are allowed only when directly related to credit repair intake or back-office support.

Sales-focused or complex marketing automations are strictly not included.

Please understand and respect the limits of the website and automations provided, as the sole purpose of this service is Credit Repair Back Office operations, specifically disputing and customer service.

8. Client Responsibilities

Clients are responsible for:

  • Providing accurate and complete business information

  • Responding promptly to requests and feedback

  • Securing login credentials and maintaining account privacy

  • Using the system only for their registered credit repair business

9. Communication Policy (Slack)

All communication must take place exclusively inside the designated Slack support channel provided by CnC Operations Group.

To ensure proper tracking and support:

  • All requests, updates, questions, and feedback must be posted in the assigned Slack channel

  • Direct messaging (DMs) to team members or workers is not allowed

Private Messaging Exception

Private messages are only permitted when:

  • Sharing login credentials

  • Sharing access details

  • Handling sensitive information requiring privacy

Messages sent outside the approved channel may be delayed or ignored. CnC Operations Group is not responsible for missed or delayed requests sent via DMs or other platforms.

10. Ownership & Usage Restrictions

All websites, funnels, landing pages, automations, workflows, templates, layouts, and system configurations created under The Funnel Panda remain the intellectual property of CnC Operations Group.

Clients are granted a limited-use license only.

You may not:

  • Share, duplicate, or resell any system structure or templates

  • Allow another agency or developer to recreate the setup

  • Use the system as a template for another business

This applies whether hosted inside or outside The Funnel Panda.

11. Cancellations, Refunds & Access

All payments made to CnC Operations Group are non-refundable once work has started.

By proceeding with onboarding, setup, or any service-related activity, you acknowledge and agree that no refunds will be issued under any circumstance after work has begun.

If you cancel your subscription:

  • Access to CNC Operations Group's back office services will be terminated.

  • Any automations, workflows, triggers, funnels, landing pages, templates, integrations, DisputeFox connections, and other assets created, installed, or managed by CNC Operations Group during our engagement will be removed and will not transfer to another agency

Any automations, workflows, funnels, templates, or other assets that existed in your CRM before working with CNC Operations Group will remain in your account and are yours to keep.

Proprietary system structures, workflows, automations, templates, snapshots, and backend systems developed by CNC Operations Group are not transferable or exportable.

Clients may export their own data, including:

  • Contacts

  • Notes

  • Intake submissions

Creation of system snapshots, cloning, or attempts to recreate the backend system is strictly prohibited.

12. Setup Timeline

  • Support tickets answered within 48 business hours

  • Standard setup time: 5–7 business days

  • Timeline depends on client responsiveness and revisions

  • No rush or same-day setups

  • Credit repair fulfillment begins only after website approval

13. Post-Completion Updates & Change Requests

After the website and back-office setup is delivered or approved:

  • Additional pages or content changes are allowed only if they directly support Credit Repair Back Office operations, including intake, disputing, fulfillment, or customer service.

  • Minor adjustments related to credit repair workflows may be approved at our discretion.

  • Landing pages for special occasions (such as Black Friday, holidays, or year-end promotions) may be provided only when they remain aligned with credit repair services and back-office intake purposes.

Any request that involves advanced marketing systems, sales funnels, or complex automations is outside the scope of this service and is not included.

The following are not included and not supported:

  • Marketing or sales campaigns

  • Lead generation systems unrelated to intake or fulfillment

  • Advanced, complex, or multi-platform automations

  • Custom automation logic beyond standard credit repair workflows

  • Design or editing of posters, graphics, banners, or promotional visuals

Clients must provide all graphics, images, posters, and visual assets they wish to use. CnC Operations Group does not create, design, or edit graphic materials.

Any request that falls outside the sole purpose of Credit Repair Back Office support may be declined or quoted separately.

Please note: The website and automations are supporting tools, not the core service. The primary function of CnC Operations Group is credit repair disputing and customer service operations, not marketing or automation expansion.

14. Support Hours

Monday–Friday

10:00 AM – 7:00 PM EST

Response time within 48 business hours

15. Payment Integrations

Payment processor setup (e.g., Stripe) is the client’s responsibility. We provide guidance only and do not manage or connect payment accounts.

16. CRM Usage, Wallet & Billing

All usage inside The Funnel Panda CRM is usage-based and billed separately from your subscription. This includes, but is not limited to:

  • Email sending

  • SMS messaging

  • Phone usage

  • Automation execution

  • Third-party integrations within the CRM

Clients are required to maintain a minimum wallet balance of $10 at all times to ensure uninterrupted service.

Failure to maintain the minimum balance may result in:

  • Paused automations

  • Failed message delivery (SMS/Email)

  • Interrupted system functionality

CnC Operations Group is not responsible for disruptions caused by insufficient wallet balance.

All usage charges are the sole responsibility of the client.

17. No Guarantee of Results

CnC Operations Group does not guarantee any specific results, including but not limited to:

  • Credit score increases

  • Deletions or dispute outcomes

  • Approval for credit, loans, or funding

All results depend on credit bureaus and individual circumstances.

18. Limitation of Liability

CnC Operations Group shall not be liable for:

  • Loss of data

  • Missed communications

  • System interruptions

  • Financial loss or damages

Total liability is limited to the amount paid for services.

19. Third-Party Services Disclaimer

We are not responsible for failures, delays, or errors caused by:

  • DisputeFox

  • Zapier

  • SMS/email providers

  • Funnel Panda infrastructure

These are third-party dependent systems.

20. Termination for Misuse

We reserve the right to suspend or terminate services if:

  • The system is misused

  • Policies are violated

  • Abuse toward staff occurs

No refunds will be issued.

21. Non-Circumvention

Clients may not:

  • Contact or hire our team directly

  • Replicate or rebuild our systems elsewhere

  • Bypass CnC Operations Group for backend services

22. Force Majeure

We are not liable for delays or failures caused by events outside our control, including:

  • System outages

  • Internet failures

  • Natural events

Copyright © 2026 CnC Operations Group. All Rights Reserved.